I’m pretty impressed.
I made an “out of character” purchase and my bank instantly called me and texted (SMS) me informing me of a potential ‘fraud‘ issue.
What was more worrying was the potential block/lock on my card. I don’t directly use it too much but it’s usually vital that it works!
Now, I get this call and I’m thinking
- that has to be caused by me as it was almost immediately after my purchase
- but what if a fraudster had already pilfered my account
- but what if the bank block my card
- but what if the bank freeze my accounts
I also didn’t trust the voicemail or the SMS as I had just entered those details into the website I was purchasing from. Was this really my bank calling?
But, with a little fear in my thinking, I called them back.
A simple set of questions (including my card number but no other details off the card) and they asked me about a series of transactions.
All of them were online, and in three different countries. Even the UK transactions were all over the place.
I began to see why they’d called to check up.
Eventually the call ends an they inform me that there was no block on either the transactions or the card/account.
But then I started thinking. What if that call really had been suspect?
Fear rose, all sorts I nightmare scenarios go through my mind!
So, as soon as I can, I log on to my banks website and call customer services.
They confirmed that they did, indeed, make the call!
Keep your banks customer services number with you and call that if you get any unusual ‘fraud alert‘ calls. I got lucky, but it pays to be cautious.